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Cancellation and Refunds Policy

Last updated: July 9, 2026

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with TemuClaude within 30 days of your first payment, we will refund 100% of your subscription fee — no questions asked.

2. How to Request a Refund

To request a refund:

  1. Email hello@temuclaude.com with the subject "Refund Request"
  2. Include your account email, payment date, payment amount, and payment reference if available
  3. We initiate approved refunds within 5-7 business days
  4. Refunds are credited to your original payment method

3. Cancellation

You can cancel your subscription at any time:

  • Email hello@temuclaude.com with the subject "Cancellation Request"
  • Cancellation takes effect at the end of your current billing cycle
  • You retain access until the end of the paid period
  • No further charges after cancellation

4. Pay-As-You-Go Refunds

Pay-as-you-go API charges are non-refundable once incurred, as they represent actual compute costs. However:

  • If you are charged due to a bug or system error, we will refund the erroneous charges
  • If your API key is compromised and used without your authorization (reported within 24 hours), we will refund the unauthorized charges

5. Enterprise Refunds

Enterprise contracts are eligible for the 30-day money-back guarantee on the first month only. Subsequent months are subject to the terms of the signed enterprise contract agreement.

6. Non-Refundable Items

  • API usage charges beyond the 30-day guarantee period
  • Charges for queries that were successfully processed but yielded unsatisfactory AI responses
  • Charges incurred after the 30-day guarantee window
  • Enterprise setup or custom integration work after written approval and delivery has started

7. Free Tier

The free tier (20 queries/day) is provided at no cost. No refunds are applicable as no payment was made.

8. Dispute Resolution

If you have a dispute about a charge:

  1. Contact us at hello@temuclaude.com first — we resolve most issues within 48 hours
  2. If unresolved, you may file a dispute with the payment provider used for your purchase
  3. As a last resort, disputes will be resolved in the courts of Nagpur, Maharashtra, India

9. Changes to This Policy

We may update this Refund Policy at any time. Changes do not affect refunds for purchases made before the change date.

10. Contact

For cancellation, refund, or billing questions, email hello@temuclaude.com or call +1 (725) 268-6198.